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Website & Business Privacy Policies

Effective Date: 06/SEP/2025

Welcome. At MY STYE VALLEY, protecting your privacy and handling your data responsibly is central to how we operate. This document contains three parts:

  1. A Plain‑Language Summary for quick reading.

  2. A Detailed Website Privacy Policy (for customers and visitors)

Use the sections that fit your needs.  (like ,mystylevalley@gmail.com, +91 8860903263) with your real details before publishing.

Plain‑Language Summary

  • We collect the information we need to process your orders, provide customer support, and improve our services.

  • Payment card details are handled by trusted payment providers (e.g., Razorpay); we do not store raw card numbers on our servers.

  • We share data only with service providers who help deliver your order (couriers, payment processors, analytics), and we require them to protect your data.

  • You have rights to access, correct, and delete your personal data; contact us at [your email] to request these.

  • If anything changes, we’ll update this policy and note the effective date.

Part A — Detailed Website Privacy Policy

1. Scope & Purpose

This Privacy Policy explains how [Your Business Name] ("we", "us", "our") collects, uses, stores, protects, and shares personal information when you:

  • Visit or browse our website: [yourwebsite.com];

  • Create an account, place an order, or subscribe to newsletters;

  • Communicate with our customer support; or

  • Work with us as a customer, supplier, or business partner.

This policy applies to data processed in connection with our website and business operations worldwide.

2. Definitions

  • Personal Data / Personal Information: Any information that identifies, or could reasonably identify, an individual (e.g., name, email, phone, address).

  • Processing: Any action performed with personal data (collecting, using, storing, sharing, erasing, etc.).

  • Controller / Processor: We are generally the Controller, deciding how and why personal data is processed. Third‑party services (e.g., payment gateways, couriers) are usually Processors.

3. What Information We Collect

We collect the following categories of information, depending on how you use our site:

A. Information you provide directly

  • Full name, email address, phone number

  • Billing and shipping address

  • Account login details (username, password)

  • Order details and purchase history

  • Messages you send via contact forms, chat, or email

  • Feedback, reviews, and product ratings

  • Identification documents (if required for KYC, wholesale accounts, or refunds)

B. Payment & Transaction Information

  • Transaction IDs, invoice numbers, payment method (e.g., card, UPI)

  • For security, we do not store full card numbers; payment gateways handle card data.

C. Automatically collected data

  • IP address, device type, browser version

  • Pages visited, time on site, clicks, referring site

  • Cookies and similar tracking technologies

D. Third‑party sources

  • We may receive data from analytics providers, advertising platforms, social media (when you interact through those channels), or publicly available sources.

4. How We Collect Information

  • Directly from you when you register, place orders, contact support, or subscribe.

  • Automatically via cookies, server logs, and analytics tools while you browse.

  • From third parties such as payment processors, courier partners, or marketing platforms when necessary.

5. Legal Bases for Processing (brief explanation)

Depending on your location, our legal grounds for processing may include:

  • Contractual necessity: to fulfill orders and provide products/services you requested.

  • Consent: when you opt in to marketing communications or cookies where required.

  • Legitimate interests: to prevent fraud, improve services, and communicate order updates (we balance these interests against your privacy rights).

  • Legal compliance: to meet accounting and tax laws.

6. How We Use Your Information (with examples)

  • Order processing & delivery: Verify payments, create invoices, communicate shipping updates, and manage returns.

  • Customer service: Respond to queries, handle complaints, and provide after‑sales support.

  • Marketing & promotions: Send newsletters, offers, and tailored recommendations (only where permitted). You can opt out at any time.

  • Product improvement: Analyze site usage to improve design, functionality, and product offerings.

  • Fraud prevention & security: Monitor transactions and accounts for suspicious activity.

  • Legal & tax obligations: Maintain records for accounting and regulatory compliance.

7. Sharing & Disclosure

We only share personal information as needed and under strict safeguards.

Common recipients include:

  • Payment processors (e.g., Razor pay, PayPal) to handle transactions.

  • Shipping & logistics partners (e.g., Delivery, DHL) to deliver orders.

  • Analytics & advertising services (e.g., Google Analytics, Facebook Ads) to understand site performance and run campaigns.

  • Customer service platforms (e.g. WhatsApp) to handle questions and support.

We require these partners to use your data only for providing services to us and to protect your information according to this policy and applicable law.

8. International Transfers

If you are outside [country of business], your data may be transferred to, processed, or stored in countries with different data protection laws. We take measures (standard contractual clauses, approved frameworks, or other safeguards) to protect your data during transfers.

9. Data Retention

We keep personal data only for as long as necessary to fulfill the purposes in this policy, including:

  • Order & transaction records: Retained for 7 years (recommended for bookkeeping and tax compliance; adjust to comply with local law).

  • Account information: Retained until you close your account, plus a reasonable period for backup and legal compliance.

  • Marketing preferences: Retained until you unsubscribe or withdraw consent.

  • Logs & analytics: Aggregated or anonymized data may be kept indefinitely.

10. Security Measures

We implement appropriate technical and organizational measures to protect data, such as:

  • SSL/TLS encryption for data in transit

  • Access controls and role‑based permissions

  • Regular backups and secure storage

  • Periodic security testing and vulnerability scans

  • Data encryption at rest where possible

While we strive to protect your data, no method of transmission or storage is 100% secure. If a data breach occurs, we will notify affected users and authorities as required by law.

11. Cookies & Tracking Technologies

What cookies do we use?

  • Essential cookies: Required for site functionality (cart, checkout, login).

  • Performance cookies: Help us understand how visitors use the site (Google Analytics).

  • Functional cookies: Remember user preferences.

  • Advertising/Targeting cookies: Used for marketing and personalized ads.

Control: You can change cookie settings via the cookie banner or browser settings. Disabling some cookies may affect website functionality.

12. Your Rights & How to Exercise Them

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete data.

  • Delete your data (right to be forgotten) subject to legal/business retention needs.

  • Restrict or object to processing in certain circumstances.

  • Data portability: Receive a copy of certain data in a structured, machine‑readable format.

  • Withdraw consent where processing is based on consent.

How to request: Email mystylevalley@gmail.com with subject line "Data Request" and explain your request. We aim to respond within 30 days. We may ask for proof of identity before fulfilling requests.

13. Children’s Privacy

Our site is not intended for children under 13 (or higher age where local law requires). We do not knowingly collect data from children. If we learn that we have collected data from a child, we will take steps to delete it.

14. Payments & Financial Data

We use reputable payment gateways to process payments. We do not store full card information on our servers. For refunds, chargebacks, or payment disputes, we may need to retain transaction records.

15. Third‑Party Links

Our site may link to third‑party websites. We are not responsible for their content or privacy practices. Review their privacy policies before sharing personal data.

16. Complaints & Supervisory Authorities

If you have concerns about how we handle your data, contact us first at [your email]. You also have the right to lodge a complaint with your local data protection authority.

17. Changes to This Policy

We will update this policy when necessary. We will post the new policy on our website with the updated Effective Date. For material changes, we will inform registered users by email.

18. Contact Information

Data Controller: MY STYLE VALLEY

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